Thank
you for shopping Sullivan’s Wood Gifts. Your satisfaction is very important to us.
It is my goal to provide you with a hand-made gift that
instantly becomes a cherished item to you or your child.
All
e-mails are answered within 12 hours or sooner. I have supplied you with a toll free number to call for
further information.
Privacy
I
take your privacy very seriously. All customer information will be used for internal purposes
only. No information will be given, shared or sold to any outside
sources. E-mail addresses are used only to send invoices and
correspond if there are any problems or questions with ymy order.
Security
This
is a secure site. Each
credit card transaction is encrypted and secured during the checkout
process. I also have
given you the option for check or money
order. You may also order
by mail or phone.
Sales
Tax
I
charge required local and state taxes for Oklahoma. The appropriate amount will be applied to your order when it
is totaled by my computer
system.
Order
Information
I
accept American Express, Discover, MasterCard and Visa. All
orders submitted online using credit cards are immediately confirmed.
You will be mailed an invoice of your purchase.
Return
Policy
I
want you to be satisfied. All
requests for refunds must be e-mailed to us within 72 hours of
receiving the product. Return the unused product within 10 days.
Once the item is returned a credit is immediately issued or a
refund check is issued, depending on how you originally paid for your
purchase. Please note
that you must pay shipping and handling when returning merchandise.
I are not responsible for lost returns. Shipping and handling costs are not refundable.
Shipping
During my off season, delivery
time is 10-14 days. During my busy seasons (graduation,
back-to-school, and Christmas) delivery time may extend to 15-20
days. If you
have a rush order please call us and I will try to accommodate you.
Drop
Shipment
I
do drop ship (shipping to a different location than the person
ordering). This is when
you want the item shipped directly to the individual instead of
yourself.
Damaged
Shipments
I
make every effort to prevent shipping damage, however, please keep the
original shipping carton and take the following steps if there appears
to be shipping damage: 1) Promptly contact the office of the shipping
company for a Damage Inspection report; 2) Request that the shipping
company return the merchandise to the address listed on the package.
PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may
delay your reorder or credit. E-mail
my customer service department and they will explain my
return policy on damaged merchandise.
Ordering
By Mail
Print out the order form
and send it to us with your choice of payment (credit card number and
expiration date, check, or money order). Sullivan’s Wood Gifts 3938 S. 122nd E. Ave, Tulsa
OK 74146
